PRIVACY POLICY (DETAILED VERSION)
1. Introduction
This Privacy Policy outlines how Money King Financial Services Pvt. Ltd. (Company) collects, processes, stores, shares, and protects personal and financial information in compliance with the Information Technology Act, 2000, Digital Personal Data Protection Act, 2023, and applicable RBI guidelines..
2. Regulatory & RBI Compliance
The Company operates as a financial services intermediary/DSA facilitating loans from RBI-regulated Banks and NBFCs. The Company adheres to RBI Fair Practices Code, KYC Master Directions, AML standards, and outsourcing guidelines. Final loan decisions are solely taken by the respective lending institutions.
3. Categories of Data Collected
- Personal Identification Information: Name, DOB, Address, PAN, Aadhaar
- Financial Information: Bank Statements, ITR, GST Returns, Salary Slips
- Credit Information: CIBIL, Experian Reports
- Technical Information: IP Address, Cookies, Device Data
- Communication Records: Call recordings, Emails, SMS logs
4. Lawful Basis of Processing
Data is processed based on customer consent, contractual necessity, legal obligation, and legitimate business interests including fraud prevention and compliance monitoring.
5. Purpose of Data Usage
- Loan processing and documentation
- KYC and AML verification
- Risk assessment and underwriting coordination
- Regulatory reporting and audit compliance
- Customer communication and grievance handling
6. Data Sharing & Disclosure
Customer information may be shared with RBI-regulated Banks/NBFCs, Credit Bureaus, legal authorities, recovery agencies (if applicable), and internal authorized personnel. The Company does not sell personal data.
7. Data Security Measures
The Company implements administrative, technical, and physical safeguards including: restricted access control, password protection, encrypted storage systems, confidentiality agreements, and regular compliance reviews.
8. Data Retention Policy
Customer data is retained as per RBI KYC Master Directions and applicable Indian laws. Records may be maintained even after loan closure for audit, regulatory, and compliance purposes.
9. Customer Rights
Customers may request correction, updating, or withdrawal of marketing consent by submitting a written application to the registered office address.
10. Grievance Redressal Mechanism
Any complaints regarding data privacy or misuse can be submitted in writing. The Company will respond within a reasonable time frame as per applicable laws.
11. Limitation of Liability
The Company shall not be liable for loan rejection, delays, policy changes by RBI, technical disruptions, or decisions taken by lending institutions.
12. Amendments
The Company reserves the right to update this Privacy Policy in response to regulatory changes or operational requirements without prior notice.
13. Governing Law & Jurisdiction
This Policy shall be governed by the laws of India. Jurisdiction: Courts of Uttar Pradesh.
14. Privacy and Policy or Terms and conditions page - that communicates :
When you voluntarily send us electronic mail / fillup the form, we will keep a record of this information so that we can respond to you. We only collect information from you when you register on our site or fill out a form. Also, when filling out a form on our site, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously. In case you have submitted your personal information and contact details, we reserve the rights to Call, SMS, Email or WhatsApp about our products and offers, even if your number has DND activated on it..